Refund policy

Summary

Brands Central does not accept returns and does not offer refunds on completed orders. In limited circumstances we will exchange an item or issue a refund, and those circumstances are set out in full below.

Please choose carefully and check the product page, dimensions and photographs before ordering. If you have any questions about an item, contact us before you buy and we will help.

Returns

We do not accept returns. Once an order has been processed, the sale is final.

Refunds

We do not refund completed orders. There are two exceptions, and in both cases the refund is issued to the original payment method:

The item arrived damaged. We inspect every item before dispatch, but if a product reaches you damaged, contact us within 3 days of delivery with photographs and we will refund or replace it.
The item is unavailable. If we cannot supply an item you have paid for, including a pre-ordered item that does not arrive, we refund it in full.

Refunds are returned to the same payment method used for the purchase. If a refund has been approved but has not reached you, check with your bank or card issuer first, as posting times vary. If it still has not appeared, email info@brandscentral.lk and we will follow it up.

Exchanges

Exchanges are not guaranteed. We may consider an exchange on an in-stock item at our discretion, provided that:

you contact us within 3 days of delivery;
the item is unused and in the same condition in which you received it;
the item is in its original packaging, with tags, dust bag and any accessories included; and
you can provide the receipt or proof of purchase.

The final decision on any exchange rests with Brands Central. Pre-ordered items cannot be exchanged, as they are ordered specifically to your request.

If an exchange is approved, you are responsible for the cost of shipping the original item back to us, and for the delivery cost of the replacement. For higher-value items we recommend a tracked courier service, as we cannot be responsible for items that do not reach us.

Cancellations

In-stock orders may be cancelled at any point before the delivery process has begun.
Pre-orders cannot be cancelled once the order has been processed.

Items We Cannot Accept Back

Gift cards cannot be returned or exchanged under any circumstances.

Your Statutory Rights

Nothing in this policy limits or excludes any rights you have under the consumer protection laws of Sri Lanka. Where those laws give you a remedy that goes beyond this policy, that remedy still applies.

Contact

For anything relating to a refund, exchange or cancellation, email info@brandscentral.lk or call +94 77 796 8631. Please have your order number ready.